More Grief

So I went to delete my old account.  After struggling to find the option, I finally found it, and closed the account … almost.

It came up with an error message reading:

  • One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed. Get help with this.

“Get help with this” was linked to a dead link. I came across alot of dead links and broken functions on, like the link to where to close the account in the FAQ.

I checked “Microsoft Points”, and I did not have an account there.

I read the FAQ for “paid services”, and found an article on why an account might not delete.  None of the options applies to me.  I’m pretty sure I’ve never paid Microsoft for any of these services.

Then I remembered that I used to have a hotmail account a long, long time ago.  I went to login, and sure enough, it was there – spam and all.  I’m not sure if it was connected to my other account or not, but I figured it can’t hurt to close this account.  Right?

Uh, sure.

It wouldn’t let me close the account until I closed the Hotmail account.  When I finally found the way to close the Hotmail account, it told me I needed to activate my account first.  Uh, OK.  So I did this.  Then I immediately selected to close it again.  Then it said:

  • To close your Windows Live Hotmail account, you must first cancel your billing service. Go to Microsoft Account and Billing Services at

So I did.  And this site said that I didn’t have any billing services.

So I started off wanting to close one account, and instead of somehow managing to do so, I discovered I have 2 I want to close (I have 3 all together), and I cannot delete either of the 2 I tried to close.

If I didn’t know better, I’d presume that a bunch of Smart Alec’s at Microsoft got together and did all this as a joke to frustrate people like me.

Anyway, I’m moving on from Microsoft and (for now).  What a ridiculous system.